Privacy Policy

We, RocketNode Inc, know that protecting your private information is our priority. For the purposes of this Privacy Policy, unless otherwise noted, all references to RocketNode Hosting include www.rocketnode.com. By using the RocketNode website, you consent to the data practices described in this statement.

Introduction

Welcome, this is the Privacy Policy and Personal Data Notice applicable for our online site www.rocketnode.com. We also recommend you to read our Terms, along with any and all of our rules, guidelines and ancillary policies (if any), all included herein by reference.

This Policy applies to our controlled website and mobile that references this Policy, along with any of our operated platforms, as well as any data we may collect across partnered and unaffiliated websites. For clarity, this Policy also applies to PI collected through the mobile and desktop version of our website, independently of the mobile operative system, mobile device or browser you use to access it.

Capitalized terms that are not defined in this Policy have the meaning given to them in our Terms. By accessing or using our Platform, you affirm that you have read, understood, and agreed to this Policy and our Terms.

Definitions

The following defined terms will be used in this Policy, whether they are used in the singular or plural form. Any capitalized terms not defined in this Policy shall have the meanings set forth in our Terms, guidelines, terms, or rules referenced therein, as applicable.

RocketNode Inc. shall be referred to as the “RocketNode” and “our”, “us” or “we”.

The www.rocketnode.com website shall be referred to as the “Site”

A visitor or end user of our Site is referred to as “you”, “your(s)” or “yourself”.

Personally Identifiable Information shall be referred to as “PI”

Terms and Conditions of Service shall be referred to as the “Terms”

Our suite of rendered online services shall be the “Services”

PI, as described in various privacy laws and information security standards, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context.

In addition, the terms “collect”, “process” “treat”, “use”, “share”, “disclose”, “divulge” and analogous words shall refer to your PI and other data collected from our visitors and end users.

User Agreement & Registration

As a user of our Site, you will be asked to agree to this Policy by clicking on the “I Agree” checkbox on the registration page, pop-up box, tab or other analogous means. Through that action, you thereby acknowledge and agree to the terms of this Policy, which is and constitutes a legal, binding agreement between you and RocketNode.

Overall, this Policy is freely available for your review prior to registration, and if you do not agree to its terms, your remedy shall consist of not registering an account and exiting the web tab through which you visited our Site. Accordingly,by registering with us and/or otherwise using our products and services, you consent to the collection, transfer, processing, storage, and disclosure of your PI as described in this Policy.

User Eligibility

RocketNode does not knowingly provide its Services to persons: (i) under the age of eighteen (18); (ii) that are convicted criminals or child molesters; (iii) that have had their account previously disabled for violations of our Terms or Policy; (iv) that are otherwise prohibited from receiving our products, Services, or software under applicable laws. Henceforth, if you under the age of eighteen, you may not access RocketNode and our Services even under the direct, express and unequivocal supervision of your parent or legal guardian. Users are prohibited from providing RocketNode with personally identifiable information of persons under the age of thirteen (13) without the consent of their parents or legal guardians. RocketNode does not knowingly collect any kind of information from any person under the age of thirteen (13).

In compliance with the Children’s Online Privacy Protection Act of 1998, 15 U.S.C. 6501–6505 (“COPPA”), if we learn or have reason to suspect that any user or that any client, project or customer data appertains persons under the age of thirteen (13), we will freeze and/or delete any PI under that user’s account, without prior notice and without responsibility.

We reserve the right to request any and all applicable proof of identification and consent proof from our users, at any moment, without prior notice, and at our sole and final discretion. Upon the failure to provide such proof of age, we reserve the right to immediately freeze, block or cancel the account, with no liability.

How Do We Collect Information?

Our platform will collect certain personally identifying information when downloading and using our Site, when registering for an account, when making an individual purchase, when purchasing any recurring subscription, when providing any user generated content, when using third party advertising networks, when interacting with any users, and other means which may result applicable.

We may also collect PI from you when you subscribe to a newsletter or enter your email address, answer to a survey, fill out a form, use live chat or enter information on our Site. Note that if you choose not to provide some PI, we may not be able to provide the Services or respond to user requests.

Generally, through the provision of the Services, RocketNode may collect the following types of PI:

Personal Information

Includes information that can be used to personally identify an individual person, such as: (e.g. name (first and last) and email address). Accordingly, you hereby represent and warrant to RocketNode that you have the necessary rights and authorizations required for the disclosure of any and all PI. For more information or copyright and intellectual property rights, please visit our Terms.

Thus, Personal Information collected will include, but will not be limited to:

Name and Surname
Date of birth
IP address
Address, Phone number
Email address
Financial information

Non-Personal Information

Includes information that cannot be used to personally identify an individual person, such as anonymous usage data, general demographic information that we may collect, such as number of clicks, platform types, preferences you submit and preferences that are generated based on the data you submit.

User Generated Content

Includes information and content that you post, upload, use, exploit, sell, subscribe to or otherwise exploit when using RocketNode.

Payment Processing Providers

We use Stripe and PayPal to process subscription payments, and therefore provide them with the personal data required to charge your credit card and maintain any payment information. We do not store full credit card numbers, as such sensitive financial information is remotely stored on said payment processing platforms only the last 4 digits for customer verification purposes. We store customer’s order history and IDs of all payment transactions.

Platform Providers

We host our platform and the back-end of the Site using third parties, such as Google Cloud Platform or Amazon Web Services. Your PI will be transferred and hosted from their data centers throughout the United States and other jurisdictions.

Technical Information Collected via the Site.

As you navigate through the Site, a desktop or a mobile browser, certain information can be passively collected (that is, gathered without you actively providing the information) using various technologies and means, such as Internet Protocol addresses, cookies, Internet tags, and navigational data collection.

Internet Protocol (IP) addresses.

An IP Address is a number assigned to your computer by your Internet service provider so you can access the Internet and is generally considered to be non-personally identifiable information, because in most cases an IP address is dynamic (changing each time you connect to the Internet), rather than static (unique to a particular user’s computer). We use your IP address to diagnose problems with our server, report aggregate information, determine the fastest route for your computer to use in connecting to our Site, and administer and improve services to our consumers.

Cookies

A “cookie” is a bit of information that a website sends to your web browser that helps the site remember information about you and your preferences. Fields used by our cookies include, but will not be limited to:

session of anonymous customer;
recently viewed products of anonymous customer;
logged in customer session;
logged in customer ID.

Internet tags

Our Site and websites use Internet tags, also known as single-pixel GIFs, clear GIFs, invisible GIFs, and 1-by-1 GIFs, they are smaller than cookies and tell the Site’s server information such as the IP address and browser type related to the visitor’s computer.

Navigational data

Also known as “log files,” “server logs”, “clickstream” data and “Internet Tags”, they are used for system management, to improve the content of the site, market research purposes, and to communicate information to visitors.

Analytics

We may collect analytics data or use third-party analytics tools such as Google and Hotjar to help us measure traffic and usage trends for the Service and to understand more about the demographics of our users. Visit www.google.com/policies/privacy/partners for more about Google analytics and practices.

Visit www.google.com/policies/privacy/partners for more about Google analytics and practices. We may also employ third-party partners and technologies, including the application of statistical modeling tools, which attempt to recognize you across multiple devices.

Aggregated Statistics

We may share PI with our advertisers for publishers, along with aggregate statistics, metrics, and other reports about the performance of their ads or content in our platform, such as the number of unique user views, demographics about the users who saw their ads or content, conversion rates, and date and time information. Certain features may allow you to share your personal information with advertisers on our platform if you opt-out.

We may share aggregated anonymized or de-identified information with third parties for research, marketing, analytics, and other purposes.

Why do We Collect Personal Information?

We will store PI for the purposes of managing collaboration with other users, improve your user experience, send newsletters and contact you about inquiries for our Services. Overall, we use the collected PI in order to:

Provide our Services. To personalize your user experience and to allow us to deliver our platform to our customers, where they will be able to browse and purchase a selection of virtual private server (VPS) products and services such as dedicated FXServer gaming server hosting, virtual private network (VPN) and web hosting billing & automation platform (WHMCS), among other functionalities. It is made note that the username and passwords of the user accounts are fully encrypted and no third party will have any access thereto. Our full Service offering also includes, but is not limited to, managing customer profiles, user registrations, conciliation of cross-sale products and services, sending invoices and receipts, processing refunds, responding to customer support requests, process payment transactions, process advertising and marketing, and follow up with user support (e.g. live chat, email or phone inquiries).
Account Configuration. To tailor the content and information that we may send through RocketNode, process any encrypted user credentials, process any content which we may provide access to, suggest new content offerings, offer account customization, provide personalized help and user instructions, and to otherwise personalize your experiences while using our platform.
User Communications. We may use your PI in order to enable user-to-user and user-to-business communications.
**Protection of our Services. **We may use your PI as part of our efforts to keep our Site safe and secure (for example, for fraud monitoring, chargebacks, identity theft and fraud prevention).
Respond to user inquiries/offer support to users. We may use your information to respond to your inquiries and solve any potential issues you might have with the use of our Services.
Sending Marketing and Promotional Communications. We and our third-party marketing partners may use the personal information you send to us for our marketing purposes if this is in accordance with your marketing preferences. For example,when expressing an interest in obtaining information about us or our Site, subscribing to marketing or otherwise contacting us, we will collect personal information from you.

If you do not wish to disclose any or part of your PI to us, you may still be able to use some of the functionalities of our Site, though we will not be able to guarantee that you will be able to enjoy them at their fullest if you elect not to disclose it to us.

Disclosure of Personal Information

Through the provision of its Services, RocketNode may need to disclose and/or collect the following PI:

Disclosure to Affiliates and Partners.

We will need to share your PI with authorized third-party vendors, service providers, contractors or agents who perform services for us or on our behalf and require access to such information to do that work.

We may allow selected third parties to use tracking technology on the Site, which will enable them to collect data on our behalf about how you interact with our Site over time. This information may be used to, among other things, analyze and track data, determine the popularity of certain content, pages or features, and better understand online activity.

Disclosure to Business Successors.

If our business is sold or merges in whole or in part with another business that would become responsible for providing our Services to you, we retain the right to transfer your PI to the new business. The new business would retain the right to use your Pl according to the terms of this Policy as well as to any changes to this privacy notice as instituted by the new business. We will also retain the right to transfer your Pl if our company files for bankruptcy and some or all of our assets are sold to another individual or business.

Lawful Disclosure.

We, or our affiliates, clients, contractors, licensors, officers, agents and/or representatives, reserve the right to allow access to any of your PI when we think it is reasonably important or when you violate the terms mentioned in this policy. Hereafter, we will have the right to disclose any or all gathered PI and/or data, when the following circumstances arise: (i) if necessary under an applicable law; (ii) in reply to a legal demand, warrant or subpoena from an agency of the law; (iii) to protect ourselves and our affiliates from any legal third party claims and procedures that may be brought to us (inclusive of takedown notices); and/or (iv) to prevent or cause cessation of any undertakings that may be construed by us as having the ability to be or cause a predicament or hazard to us.

Vital Interests.

We may disclose your PI where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person and illegal activities, or as evidence in litigation in which we are involved.

Disclosure of PI to Third Party PI Processors

In order to provide our Services, we use third-party platforms and tools that are governed by their own terms, policies and personal data collection practices and policies. Accordingly, by acknowledging your consent to this Policy, you are also acknowledging being subject to the applicable terms and conditions of such third party platforms, which provide functionalities that include aggregated statistics. Upon the case of any discrepancy or conflict among this Policy and the terms of them, the terms of the latter entities will govern.

Our Site may also present our commercial partner’s hyperlinks as well as those of other third parties. Once you have used these links to leave our Site or websites, you should note that we do not have any control over other websites. Therefore, we cannot be responsible for the protection and privacy of any information that you provide whilst visiting such platforms and that such platforms are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Commercial Message Communications Authorization

Occasionally, we will ask you for express permission and approval to receive electronic messages in electronic format which are then sent to an electronic address and that contains a message asking recipients to participate in commercial activities such as newsletters, purchase of products, services and invitations to participate in surveys.

We will send you service-related announcements on occasions when it is necessary to do so. For instance, if our Service is temporarily suspended for maintenance, or a new enhancement is released, which will affect the way you use our services, we might send you an email. Generally, you may not opt-out of these communications, which are neither commercial nor promotional in nature.

Generally, you have the right to object to the processing of your PI if grounds for said objection are to direct marketing. You also have the right to opt out of receiving promotional communications at any time by: (i) contacting us; (ii) when we may ask you to confirm or update your marketing preferences if you instruct us to provide further the features and functionality of the Site in the future; (iii) if there are changes in the law, regulation, or the structure of our business.

Periodically, we may place what are known as ‘cookies’ inside your computer device for the purpose of tracking and collecting data in regard to your utilization of our Site, our websites and our Services. These files are small texts that our site transfers to your device, and which allow us to recognize you and obtain certain data. By agreeing to accept our use of cookies, you are giving us, and the third parties we partner with, permission to place, store, and access some or all the cookies described below on your computer:

Necessary Cookies. These cookies are necessary for proper functioning of our Services, such as displaying content, logging in, validating your session, responding to your request for services, and other functions. Most web browsers can be set to disable the use of cookies. However, if you disable these cookies, you may not be able to access features on our website correctly or at all.
Functional Cookies. These cookies enable the Site to remember our user’s choices while using our Services, such as their language, user name, and other personal settings. They can also be used to deliver services, such as letting a user make a blog post, listen to audio, or watch videos on the Site.
Efficiency Cookies. These cookies collect information about how you use RocketNode (e.g. which pages you visit, and if you experience any errors). This helps us to improve the way our Services work, understand the interests of our users, and measure the effectiveness of our advertising. Some of our efficiency cookies are managed for us by third parties, and these cookies do not collect information that could identify you.
Demographics and Interests Reporting Cookies. These cookies allow devices to link the actions of a user during a browsing session and for a variety of purposes, such as remembering what a user has put in their shopping cart as they browse a website. Session cookies also permit users to be recognized as they navigate a platform so that any item or page changes they make are remembered from page to page. Session cookies expire after a browser session; thus, they are not stored long term.
Persistent Cookies. These cookies are stored on a user’s device in between browser sessions, which allows us to remember the user’s preferences or actions across a website (or, in some cases, across different websites).
Session Cookies. We use session cookies to operate our Service by remembering the user credentials that you use for our Site. Please keep in mind that the user access credentials for admin accounts are encrypted and are not shared with any user.
Preference Cookies. We use preference cookies to remember your preferences and other settings.
Security Cookies. We use security cookies for various security purposes.

We may also collect and use the data contained in log files, which may include your IP address, your ISP, the browser you used to visit our platform, the time you visited our platform and which sections you visited.

When you access our platform via a mobile device. we may use your mobile device ID (i.e. the unique identifier assigned to a mobile device by the manufacturer) and/or Advertising ID (for Apple iOS) instead of cookies in order to recognize you and track displayed web pages, along with their performance. For the latest versions of Apple iOS, your device would request you one or more times for your express consent for advertising tracking.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. If you wish so, you can easily disable cookies on your web browsing software by following the step-by-step guides located at www.allaboutcookies.org and at www.youronlinechoices.com.

Do-Not-Track Disclosure & Opt-out Choice

For information about and to opt out of interest-based ads from many ad networks, you can visit:

USA: Digital Advertising Alliance’s Consumer Choice webpage and the Network Advertising Initiative

Consumer Opt-Out webpage.

Canada: Digital Advertising Alliance of Canada’s Opt-Out Tool webpage.

Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track (“DNT”) feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage, no uniform technology standard for recognizing and implementing DNT signals has been finalized.

As such, to the best of our knowledge, we currently do not respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this privacy notice.

Your Choices as Our User

You can decline to submit certain information and PI to RocketNode, in which case we may not be able to provide certain of our Services to you. You can also control the types of notifications and communications we send, limit the information shared within our platform about you, and otherwise modify certain privacy settings on your browser and device. You can update or modify your account information at any time by logging in to your account. You may also make a number of other adjustments to settings or the display of information about you. Any deleted content will not be able to be removed from third party sites from which it has been shared via RocketNode’s standard sharing features. Please keep in mind that we have no control over deletions or changes to your content if it has been shared manually by others once it becomes public domain.

Security of Collected Information

The security of your PI is important to us, but please remember that no method of transmission over the Internet. or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security. You can be assured that personal information collected through the Site is secure and is maintained in a manner consistent with current industry standards. The importance of security for all personal information associated with our subscribers is of utmost concern to us. Your personal information is protected in several ways. We protect inputted information by undertaking the reasonable technical and administrative security measures (e.g. firewalls, data encryption, physical & administrative access controls to the data and servers) that limit the risk of loss, abuse, unauthorized access, disclosure, and alteration. Your personal information resides on a secure server that only selected employees and contractors have access to via password. In order to most efficiently serve you, credit card transactions and order fulfillment are handled by established third-party banking, processing agents and distribution institutions. To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with encryption systems. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all requirements and implement additional generally accepted industry standards.

Safety of Payment Information

If you make a purchase on our Site, our third party payment processors execute, manage and process payments encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. PCI-DSS requirements help ensure the secure handling of credit card information by our Site and its service providers.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Master Card, American Express and Discover.

Notice to California Residents

Pursuant to the California Consumer Privacy Act of 2018 (the “CCPA”), RocketNode and its affiliates hereto provide the following Policy notice regarding the categories of PI that we have collected or disclosed within the preceding twelve (12) months about California residents who are not employees, independent contractors, owners, directors, officers, or job applicants of RocketNode, or emergency contacts or benefits beneficiaries of the foregoing.

Henceforth, the CPA provides Californians with the following rights:

Requests for Information: you (or your authorized agent) can request a copy of your PI, including how we have collected, used, and shared your PI over the past 12 months (if any), including the categories of PI we collected and our purposes for doing so; the categories of sources for that information; the categories of third parties with whom we shared it for a business purpose and our purposes for doing so.
Your Right to Notification: under the CCPA, we cannot collect new categories of PI or use them for materially different purposes without first notifying you.
Nondiscrimination for exercising your CCPA Rights: the CCPA prohibits us from discriminating against you for exercising your rights under the law. Such discrimination may include denying services, charging different prices or rates for services, providing a different level or quality of services, or suggesting that you will receive a different level or quality of goods or services as a result of exercising your rights.
Your Right to Delete PI: you can request that we delete your PI by contacting us. You also can request that we delete specific information, and we will honor such requests, unless a due exception applies, such as when the information is necessary to complete a transaction, verify a fraud, review a chargeback or contract for which it was collected or when it is being used to detect, prevent, or investigate security incidents, comply with laws, identify and repair bugs or ensure another consumer’s ability to exercise their free speech rights or other rights provided by law.
- Please take into consideration that we may deny your deletion request if retaining the PI is necessary for us, our affiliates or our service providers in order to:
  - Complete the transaction for which we collected the PI information, provide a good or service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform our contract with you;
  - Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities;
  - Debug our products to identify and repair errors that impair existing intended functionality;
  - Exercise free speech, ensure the right of another consumer to exercise their free speech rights, or exercise another right provided for by law;
  - Comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546 seq.);
  - Enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us;
  - Comply with a legal obligation that has substantive grounds;
  - Make other internal and lawful uses of that information that are compatible with the context in which you provided it.

Overall, we have, may or will collect the following categories of PI from our users, customers and individuals, as necessary to fulfill our legal obligations and operational business purposes:

Personal information, as defined in the California customer records law, such as contact information and financial information;
Identifiers, such as online identifier, IP address and name;
Financial information, such as transaction information and history and securities trading information and history;
Internet or network activity information, such as browsing history and interactions with our and other websites and systems;
Geo-localization data, such as device location and IP location;
Audio, electronic, visual and similar information, such as video recordings and multimedia content created in connection with our business activities; and
Inferences drawn from any of the PI listed above to create a profile or summary about, for example, an individual’s preferences and characteristics.

Notice to New York Residents

RocketNode’s business operations are located within the State of New York. In compliance with the Personal Privacy Protection Law or ‘PPPL’, we are responsible for any and all factual or suspected security data breaches into our PI databases, and are also required to notify our New York customers of any such factual or suspected breach (by email and/or post). A breach of security is defined as an “unauthorized access, or authorized access for an illegitimate purpose of PI, that compromises the security, confidentiality or integrity of such PI”.

Such notification will be subject to a variety of factors, including but not limited to, the type of PI breached, whether the database was secured or not, type of key/cipher used, whether the PI was factually or allegedly acquired by an unauthorized person, and whether misuse of the PI is reasonably possible. Our customers can rest assured that we will undertake any and all necessary safety, managerial and technical measures in order to protect your PI and our right to privacy.

Amendments to this Policy.

Periodically, and at the final discretion of ourselves, we may update, change, suspend and/modify or our Site, our Services, our websites, this Policy and/or our Terms, in whole or in part, at any moment and without prior notice. We hereby reserve such right in order to operate our business and protect ourselves. Your use after any changes indicate your acceptance thereof and we will post a notice regarding such changes on our Site, and may also write an email to you or otherwise notify you. If a situation warrants that we change our privacy policies and procedures, we will try to post those changes on our platform, indicating the date where the changes will become effective, and thus we encourage you to review our web pages periodically. If we make any changes to this Policy that materially change how we treat your personal information, we will endeavor to provide you with prompt notice of such changes, such as through a prominent notice on the Site, through push notification or to your email address of record. Where required by law, we will obtain your consent or give you the opportunity to opt-out of such.

Governing Language.

From time to time, this Policy may be translated into other languages for your convenience. The English language version of each of these documents shall be the version that prevails and governs your use of the Site and our products and services. Upon the case of any conflict between the English language version and any translated version, the English language version will prevail.

Additional Information.

Additional information we collect includes but is not limited to pages visited, amount of pages viewed, time spent on page, browser name and version, screen resolution, mouse movements, links and other elements clicked, files downloaded, videos viewed and video controls used, form and lead generation fields, form completions and abandonments, internal searches and search terms, eCommerce navigation and browsing, products viewed, products added or removed to a shopping cart, checkouts completed or abandoned, visitor IP and geolocation data, visitor local weather, and visitor referrer information.

Contact.

If you have any questions or comments about us, our Site, our Terms and/or this Policy, please contact us via email to [email protected]. Note that communications made by email or the “Contact Us” page does not constitute legal notice to the Rocket Node legal entity.